The phone number on your Motherhost account is used to send you SMS verification codes, for example when you log in from a new location or change your password. Keep it up to date, so that you can always receive codes.

Motherhost will never ask for your codes or passwords. Our support, sales and other teams will never call, email, text or message you to ask for a one-time code (email or SMS OTP), your account password, or any hosting, email, server or domain login details. Never share these with anyone, even if they say they are from Motherhost. Learn how to spot fake Motherhost calls and messages.

Change your phone number

  1. Log in to your account at my.motherhost.com.
  2. Click your profile icon at the top right, then click My Profile.
  3. Under Your Profile, find Phone and click Change number. If no number is saved yet, click Add phone number.
  4. Enter your new mobile number. Your country code is filled in for you. To use a number from a different country, type the full number starting with + and the country code.
  5. Click Send code.
  6. Enter the 6-digit code we sent by SMS to the new number.
  7. Click Confirm.

You'll see Phone number verified. The new number now shows with a verified mark, and future SMS codes go to it.

The number is only changed once you've entered the code. To stop without changing it, click Cancel.

Verify your current number

If your phone number shows as not verified, click Verify this number. Then enter the code we send by SMS and click Confirm.

Didn't get the SMS?

  • Check that you entered the number correctly, including the country code.
  • Make sure your phone has signal and can receive SMS from short codes or business senders.
  • Wait a minute, then click Send code again.
  • If SMS still doesn't arrive, choose Email instead whenever we ask for a code.

Lost access to your old number?

You don't need your old number to change it. Log in using a code sent to your email, then follow the steps above to add your new number.

Changing your email address

Your email address can't be changed from your account. Email support@motherhost.com from your current registered email address, and our team will help you change it.

Need help now? Email support@motherhost.com.