You can cancel any product you no longer need from your Motherhost account. Cancellation is a request: you submit it from your account, and our team completes it.
Before you cancel, back up anything you want to keep: website files, databases and emails. When a product is cancelled, its data is removed from our servers and can't be recovered.
Immediate or End of Billing Period?
When you request a cancellation, you choose when it takes effect:
| Option | What happens |
|---|---|
| Immediate | The product is cancelled as soon as our team processes your request. Your website, email or server stops working at that point. |
| End of Billing Period | The product keeps working until its next due date, then it's cancelled and isn't renewed. |
If you're not sure, choose End of Billing Period. You keep using what you've already paid for, and it won't renew.
Cancel a hosting, email, cloud or other service
- Log in to your account at my.motherhost.com.
- Click My Products/Services in the top menu.
- Click the product you want to cancel.
- Click Cancellation Request in the menu on the left.
- In Reason for cancellation, tell us why you're cancelling. If there's an unpaid renewal invoice for this product, mention that here too.
- Choose Immediate or End of Billing Period.
- Click Request Cancellation.
You'll see the message "Cancellation request submitted — our team will process it shortly."
Cancel an SSL certificate
- Log in to my.motherhost.com.
- Click SSL Certificates on your Dashboard.
- Click the certificate you want to cancel.
- Scroll down to Cancel This Certificate.
- Enter your Reason for cancellation, then choose Immediate or End of Billing Period.
- Click Request Cancellation.
Cancel a domain or stop its renewal
Domains are registered with the domain registry for a fixed period, so they can't be cancelled from a menu. To stop a domain from renewing, or to cancel a domain you've just registered, open a support ticket:
- Log in to my.motherhost.com.
- Click Support in the top menu, then Open Ticket.
- Under What is this about?, choose Domain, then choose the domain under Which one is this about?
- In Subject, enter "Cancel domain" or "Stop domain renewal". In Message, tell us what you'd like us to do.
- Click Submit Ticket.
We'll turn off auto-renewal so that the domain expires at the end of its current term. We don't send renewal invoices for a domain with auto-renewal turned off.
Moving your domain to another provider? You don't need to cancel it. Get its transfer code from My Domains → (your domain) → EPP/Auth Code and start the transfer at your new provider.
Things to know
- Only active products can be cancelled from your account. If a product is suspended or its status is anything other than Active, open a support ticket to cancel it.
- Who can cancel: the account owner, and any user on your account with permission to place orders. If you can't submit a request, ask the account owner.
- Cancelling isn't a refund. If you're within the money-back period for the product, see Request a refund from Motherhost.
- Closing your whole account? Cancel all your products and domains first, then follow Close my Motherhost account.
- Full policy: see our Cancellation Policy.
- Changed your mind? Contact us as soon as possible. We may be able to stop a cancellation that hasn't been processed yet.
Need help now? Email support@motherhost.com.