To connect to your FTP account securely, you must use FTPS (FTP over TLS) via FileZilla Site Manager. The Quickconnect option may use insecure settings, so please follow the steps below.
Step 1 Get Your FTP Login Details from Plesk
- Log in to your Plesk Control Panel
- Go to Websites & Domains → FTP Access
- Note your FTP Username
- If needed, reset your FTP password
⚠️ Important:
Use your domain (e.g., yourdomain.com) instead of the IP address to avoid SSL certificate warnings.
Step 2 Configure FileZilla for Secure FTPS
Please do not use Quickconnect. Instead, follow the steps below:
- Open FileZilla → File → Site Manager (Ctrl + S)
- Click New Site
-
Enter the following settings:
- Protocol: FTP – File Transfer Protocol
- Host: Your domain (or server hostname)
- Port: 21 (or leave blank)
- Encryption: Require explicit FTP over TLS
- Logon Type: Ask for password
- User: Your FTP username
-
Click Connect
- Enter your FTP password when prompted
Step 3 Accept SSL Certificate
On first connection, you will see an SSL certificate popup.
- ✔ Verify details
- ✔ Check Always trust this certificate
- ✔ Click OK
🔧 Common Troubleshooting Tips
Ensure passive ports are open in firewall (typically 30000–35000 or 49152–65534)
This happens if you use IP instead of hostname/domain. Use hostname/domain to avoid this.
- If connection fails, FTPS may be forced in Plesk security settings.
- Make sure Require explicit FTP over TLS is selected.
📧 Need More Help?
If you receive any error message (e.g., Connection timed out, 530 Login incorrect, MLSD failed), please share the screenshot or exact error message with our support team for further assistance.