Everything you've ordered from Motherhost is in your account. This article shows you where to find each product and how to open it.
Open a hosting, email, cloud or other service
- Log in at my.motherhost.com.
- Click My Products/Services in the top menu.
- Find your product. Use Search products/services… or the status filters to narrow the list.
- Click View details next to the product.
The product opens on its Overview, which shows your current plan, its status, the next due date and what the plan includes. The menu on the left gives you more options, depending on the product:
| Menu item | What it does |
|---|---|
| Overview | Plan, status, due date, configuration and add-ons |
| Plesk Control Panel | Opens your hosting control panel (Linux and Windows hosting) |
| Login Details | Lets you resend your service's login details by email |
| Usage | Disk, bandwidth or mailbox usage, for plans that track it |
| Upgrade/Downgrade | Change to a different plan |
| Domain Health | Checks your domain's DNS, email and SSL setup |
| Cancellation Request | Cancel the service |
Log in to your hosting control panel (Plesk)
- Open your hosting plan, as above.
- Click Plesk Control Panel.
- Click Log in to Plesk.
Plesk opens in a new tab, and you're signed in automatically. You don't need a password. From Plesk you can manage your website files, email accounts, databases and SSL.
- Prefer to sign in yourself? The page shows your Plesk address. Open it and use your hosting username and password.
- Forgot your Plesk password? Click Reset Plesk password. The old password stops working straight away, and the new one is emailed to you.
- Forgot your hosting login details? Click Click here to email me my login details.
Other products
- Business email (SmarterMail): open the service to see its details and login information.
- Google Workspace: on the Overview, click Open Google Admin Console → to manage users and settings in Google.
- Cloud servers: the Overview shows the Server Status, Operating System and Additional IPs. Use Server Power to Start Server or Restart Server. Restarting interrupts everything running on the server, so make sure you have a recent backup first.
Open a domain
- Click My Domains in the top menu.
- Click the domain you want. Use Search domains… or the Expiring Soon filter to find it.
From the domain's menu you can manage its Nameservers, Contact Details, EPP/Auth Code (for transfers) and Theft Protection (transfer lock), and run a Domain Health check.
Open an SSL certificate
- On your Dashboard, click SSL Certificates.
- Click the certificate to see its status, common name and validation type, and to download its files.
Can't open a product?
- "Details are only available while a service is active". Details and management are only available for Active products. A product that's pending, suspended or cancelled can't be opened. If it's suspended because of an unpaid invoice, pay the invoice under My Invoices, and the service is reactivated automatically. If you think the status is wrong, email us.
- Product not in the list? If you work on someone else's account as a delegate, use the organization switcher in the top menu to switch to that account. You'll only see the products your permissions allow. See What is delegate access?
- Just ordered? New products appear once your payment is received and setup is complete.
Need help now? Email support@motherhost.com.