Delegate access lets you give another person access to your Motherhost account without sharing your password. That person is called a delegate. In your account, delegates are listed as users under My Profile → User Management.
Each delegate logs in with their own email address and password, and they can only do what you allow. For example, you could let:
- your accountant view and pay invoices, but not touch your hosting
- your web developer manage your hosting and domains, but not see your invoices
- a colleague open and reply to support tickets on your behalf
Owner and delegates
| Account owner | Delegate | |
|---|---|---|
| Who | The person who created the account | Someone the owner invites |
| Permissions | Always has full access | Only the permissions the owner grants |
| Invite, change or remove users | Yes | No |
| Billing details, eKYC, notification preferences | Yes | No |
| Close the account | Yes | No |
Each account has one owner. You can invite as many delegates as you need.
Why use delegate access instead of sharing your password?
- Your password stays private. Delegates use their own login, including their own sign-in codes and two-factor authentication.
- You control what they can see and do. Give each person only the permissions they need. See Delegate access: levels of permission.
- You can change or remove access at any time. Removing a delegate takes effect immediately. You don't need to change your own password.
- One login for many accounts. If you manage several Motherhost accounts (for example, for clients), you can switch between them after logging in once.
How it works
- The account owner invites the person by email from User Management and picks their permissions. See Invite a delegate to access my Motherhost account.
- The person accepts the invite. Someone new to Motherhost first sets a password.
- They log in and switch to your account using the organization switcher.
The Affiliates area belongs to each person, so a delegate never sees the owner's affiliate earnings, and the owner never sees the delegate's.
Related articles
- Delegate access: levels of permission
- Invite a delegate to access my Motherhost account
- Request access to another person's Motherhost account
- Change a delegate's access level
- Remove a delegate user from my account
Need help now? Email support@motherhost.com.