When you invite a delegate, or change their access later, you choose between two levels:
- All Permissions: the delegate gets every permission in the list below.
- Choose Permissions: you tick only the permissions you want to give.
Even with All Permissions, some account settings stay with the owner. See What only the owner can do below.
The permissions
| Permission | What the delegate can do |
|---|---|
| View Products & Services | See your hosting, email, cloud and other services and add-ons under My Products/Services. |
| Perform Single Sign-On | Log in to your services directly from the account, such as opening Plesk Control Panel without a separate password. |
| View Domains | See your domains under My Domains. |
| View & Pay Invoices | See your invoices under My Invoices and pay them. |
| View & Accept Quotes | See quotes we've sent you under My Quotes and accept them. |
| View & Open Support Tickets | Open new support tickets, reply to them and manage them under Support. |
| View Emails | See the history of emails we've sent to your account under My Profile → Email History. |
| Place New Orders/Upgrades/Cancellations | Order new products, upgrade or downgrade plans, and request cancellations. |
A menu item the delegate doesn't have permission for is hidden from them.
Suggested permissions for common roles
| Role | Suggested permissions |
|---|---|
| Accountant or finance team | View & Pay Invoices, View & Accept Quotes, View Emails |
| Web developer or agency | View Products & Services, Perform Single Sign-On, View Domains, View & Open Support Tickets |
| Support or operations staff | View Products & Services, View Domains, View & Open Support Tickets |
| Business partner or manager | All Permissions |
Give each person only what they need. You can add more permissions later at any time. See Change a delegate's access level.
Be careful with "Place New Orders/Upgrades/Cancellations". A delegate with this permission can order new products, change plans and request cancellations on your account.
Email notifications for delegates
When you invite a delegate, you can also tick Also notify this person by email about account activity. They'll then receive account emails, but only for the areas they have permission for:
- general account notices
- invoice emails, if they have View & Pay Invoices
- support ticket emails, if they have View & Open Support Tickets
What only the owner can do
These stay with the account owner, whatever permissions a delegate has:
- Invite users, change their permissions, or remove them (User Management)
- Change Billing Details
- Complete eKYC Verification
- Change Notification Preferences
- Add funds to the account's wallet
- Delete Account
The owner always has full permissions. An owner's access can't be limited or removed.
Need help now? Email support@motherhost.com.