You decide how much we contact you and what our website can track. Here's how to manage each choice.
Choose which emails and messages you get
The account owner can turn types of notifications on or off:
Log in to your account at my.motherhost.com.
Click your profile icon at the top right, then click My Profile.
Click Notification Preferences.
Under Email notifications, tick or untick the types of email:
Type What it covers General emails All account related emails Invoice emails New invoices, reminders and overdue notices Support emails A copy of all support ticket communications Product emails Welcome emails, suspensions and other lifecycle notifications Domain emails Registration and transfer confirmation emails Affiliate emails Affiliate program notifications Under Other channels, turn WhatsApp notifications, Call notifications, SMS notifications and Website monitoring notifications on or off.
Click Save changes.
Some messages can't be turned off:
- Domain emails stay on while you have an active domain. Domain registries require us to send renewal, expiry and redemption notices.
- Security messages, such as one-time codes and new-location login alerts, are always sent, because they protect your account.
Think carefully before you turn off invoice or domain emails. If you miss a renewal reminder, your website, email or domain could expire.
Delegates: people you've given access to your account receive emails only if you ticked Also notify this person by email when you invited them, and only for areas they have permission to see. See Delegate access: levels of permission.
Choose which cookies our website uses
When you first visit www.motherhost.com, a banner titled This website uses cookies appears:
- Accept All allows essential, analytics and marketing cookies.
- Decline allows essential cookies only.
- Show Preferences opens Cookie Preferences, where you can turn Google Tag Manager (analytics) and Meta Pixel (marketing) on or off separately. Click Save Preferences when you're done.
Essential cookies (Google reCAPTCHA and MaxMind GeoIP) are always on. They protect the website from bots and keep checkout secure.
To change your choice later: click Cookie Settings at the bottom of any page on www.motherhost.com. Turn Google Tag Manager or Meta Pixel on or off, then click Save Preferences. You can also block cookies completely in your browser settings, but parts of the website, such as login and checkout, may then stop working.
Update your personal details
Keep your details accurate under My Profile:
- Name and Phone: under Your Profile. See Change my verification phone number.
- Address and company details: under Billing Details.
- Email address: can't be changed from your account. Email support@motherhost.com from your current registered email address.
Your profile details are also used as the registrant contact for your domains, so keeping them correct also keeps your domains compliant.
See what we've sent you and who has logged in
- My Profile → Email History lists the emails we've sent to your account.
- My Profile → Security → Recent Logins shows recent logins to your account. See Check my Motherhost account activity.
Get a copy of your data, or delete it
- Get a copy: email privacy@motherhost.com from your registered email address, with your Customer ID.
- Delete your data: close your account, or email privacy@motherhost.com. Some records, such as invoices, must be kept by law.
- Withdraw consent: you can withdraw any consent you've given at any time, as easily as you gave it. Change the settings above, or email us.
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Questions about privacy? Email privacy@motherhost.com.